Shipping &
Delivery Policy

Isochia currently accepts and delivers orders only within India, to serviceable PIN codes. If a courier cannot service a PIN code, we will contact the customer and offer an appropriate resolution, including a complete refund where delivery cannot be completed. International orders are not accepted.

Standard shipping is completely free on all orders placed through www.isochia.com, regardless of order value, quantity or location within India, provided the PIN code is serviceable. No standard shipping charge is added at checkout.

Orders are generally dispatched within two working hours during business hours. Orders placed outside business hours, on Sundays, public holidays or during a temporary operational interruption are ordinarily processed on the next working day.

Dispatch may occasionally be affected by stock, verification, payment confirmation, holidays, high order volumes or events beyond reasonable control. A dispatch confirmation or tracking update will be sent using the contact details supplied by the customer.

Delivery generally takes approximately 3–7 business days after dispatch. Actual timing depends on the delivery PIN code, location, courier serviceability, distance, local conditions, holidays and circumstances beyond reasonable control. Timelines are estimates, not absolute guarantees, and remote locations may require additional time.

Available tracking information may be sent through email, WhatsApp or another channel after dispatch. Tracking may take time to activate after handover to the courier. Contact us if tracking is not received, has not updated for an unusual period, the shipment appears delayed or assistance is required.

Customers must provide a complete and accurate recipient name, active mobile number, house or building details, street, locality, city, state, PIN code and any necessary directions. Customers should verify details, remain reasonably available, respond to courier communications and accept the prepaid parcel.

We are not responsible for avoidable delays caused by incorrect or incomplete customer information, but will make reasonable efforts to assist before delivery is completed.

An address correction may be requested before dispatch by contacting care@nirogyn.com or +91 92176 33296. A change is not guaranteed once the parcel is packed, processed or handed to the courier. After dispatch, modification depends on courier serviceability and rules.

Delivery may fail due to an incorrect address, recipient unavailability, failure to respond, restricted access or refusal of the prepaid parcel. If redispatch is reasonably possible, Isochia will not charge an additional standard shipping or redispatch fee. We may cancel or restrict repeated, abusive, fraudulent or suspicious delivery attempts.

Delay may result from courier disruption, weather, natural disaster, strike, government restriction, public emergency, transport disruption, festival, local access limitation, incorrect details, high shipment volumes or other circumstances beyond reasonable control. We will provide available information and reasonable assistance but cannot guarantee a specific date in such circumstances.

If dispatch is delayed because of stock or another company-side reason, we will provide the available reason and revised expected date. The customer may accept the revised timeline or request a complete refund at any time before dispatch. Approved refunds are initiated within 5–7 business days; the bank, Razorpay or payment network may take additional time to credit the amount.

A parcel is treated as lost only after confirmation by Isochia or the courier. We may review tracking, investigate with the courier and verify customer details. If confirmed lost, the customer may choose either a free replacement or a complete refund, but not both.

If tracking shows Delivered but the parcel was not received, contact us promptly. We may ask the customer to check with family, neighbours, reception or security, confirm the address and cooperate with a courier investigation. An appropriate resolution will follow reasonable verification.

A damaged, defective, expired or incorrect-product complaint must be emailed to care@nirogyn.com within 48 hours of delivery, with the order number, customer details, description, clear parcel and product photographs, and a clear unboxing video. Claims are handled under the Isochia Return, Refund & Cancellation Policy. For an approved claim, the customer chooses either a free replacement or complete refund, not both.

Inspect the parcel promptly. If it appears severely damaged, opened or tampered with, record its condition before opening, make a clear unboxing video, take photographs and contact us within 48 hours. Do not consume a product that appears damaged, opened, tampered with, contaminated or expired.

A prepaid order may be cancelled before dispatch by contacting us immediately. Cancellation is not guaranteed once packed, processed or handed to the courier. After dispatch, ordinary change-of-mind cancellation is unavailable.