Return, Refund &
Cancellation Policy

Because Isochia is a consumable nutritional product, we cannot accept a return merely because the customer changed their mind, ordered the wrong quantity, no longer wants the product, used or consumed it, or did not like the taste, experience or individual result.

We will review and resolve a claim if the delivered product is:

• Damaged
• Defective
• Expired
• Different from the product ordered

All claims are subject to the conditions and verification below.

A complaint must be emailed to care@nirogyn.com within 48 hours of delivery and include:

• Customer's full name
• Order number
• Registered mobile number and email address
• A clear description of the problem
• Clear photographs of the outer parcel and affected product
• A clear unboxing video showing the parcel being opened and the issue

Isochia may request further information, verify order and delivery details, check batch or expiry information, consult the warehouse or courier, and require the product and packaging to be retained. Submission does not guarantee approval.

Claims after 48 hours or without the required photographs and unboxing video may not be accepted, except where applicable law requires otherwise or the defect could not reasonably have been identified within that period.

For an approved claim, the customer may choose one remedy only:

• A free replacement of the affected product
• A complete refund of the amount actually paid for the affected product or order, as applicable

The customer cannot receive both a replacement and refund for the same claim.

A replacement is provided without any additional product or shipping charge and will be dispatched after approval and, where required, reverse pickup. Timing depends on stock, PIN code and courier serviceability. If stock is temporarily unavailable, the customer may accept a revised date or choose a refund.

An approved refund covers the complete amount actually paid for the eligible product or order, without deduction. Discounts have no separate cash value. Standard shipping is free, so there is no separate shipping amount to refund.

Refunds are initiated within 5–7 business days, ordinarily through the original payment method. Razorpay, the bank or payment network may need additional time to credit the amount.

Isochia may arrange and pay for reverse pickup or decide, after reviewing the evidence, that return is unnecessary. The customer bears no return-shipping cost for an approved claim. Where pickup is required, the product and available packaging must be retained and the customer must reasonably cooperate. Do not send a product independently without our instructions.

Subject to applicable Indian consumer law, a remedy is ordinarily unavailable where:

• The product has been used or consumed
• The customer changes their mind after dispatch
• The wrong product or quantity was ordered by the customer
• The customer dislikes the taste or does not experience the expected result
• The issue results from misuse, improper storage or post-delivery tampering
• The product was consumed after expiry or despite label warnings
• The complaint is late or required evidence is missing
• The purchase was from an unauthorised seller
• Identifying information was removed or altered
• The claim is false, misleading, fraudulent or abusive

Nothing in this Policy limits a right or remedy that cannot legally be excluded under Indian consumer law.

A prepaid order may be cancelled before dispatch by contacting care@nirogyn.com or +91 92176 33296. Cancellation is not guaranteed once the order is packed, processed for shipment or handed to the courier. Once dispatched, ordinary change-of-mind cancellation is unavailable. An eligible cancellation receives a complete refund, initiated within 5–7 business days.

If dispatch is delayed because of stock or another company-side reason, Isochia will provide the available reason and revised expected date. The customer may accept the revised timeline or request a complete refund at any time before dispatch.

An order is considered lost only after confirmation by Isochia or the courier. After verification, the customer may choose either a free replacement or a complete refund, but not both.

If delivery fails because of an incorrect or incomplete address, customer unavailability, failure to respond or refusal of the prepaid parcel, Isochia will not charge an additional standard shipping or redispatch fee. We may restrict repeated, fraudulent, abusive or suspicious orders.

This Policy applies only to purchases through www.isochia.com. For an authorised marketplace, retailer, pharmacy or other seller, that seller's policy may apply. Contact the original seller and retain the invoice. We are not responsible for authenticity, storage or handling by an unauthorised seller.